Service requests are free. Only contractors pay for Kervault.
Free trial. The free trial lasts 14 days on the Starter plan and 3 days on the Pro plan. A card is required to start a trial, but you are not charged during the trial. Each account gets one free trial; changing plans during a trial does not extend or restart it. We email a reminder 1 day before your trial ends. If you cancel before the trial ends, you are never charged. If you do not cancel, your card is charged when the trial ends and your plan renews automatically each billing period until you cancel.
Monthly plans. Paid monthly plans renew automatically each month until canceled. You can cancel any time online (Account > Billing > Cancel subscription). Cancellation stops future renewals; you keep access until the end of the paid month. We do not give prorated refunds for the unused part of a month.
Annual plans. Paid annual plans renew automatically each year until canceled. We email a reminder before each annual renewal that explains how to cancel. If you cancel within 14 days after your first annual charge or any renewal charge, contact us at support@kervault.app and we will refund that charge in full. After 14 days, cancellation stops the next renewal and you keep access through the end of the paid year, and we do not give prorated refunds.
Price changes. We notify you by email in advance; if you do not agree you can cancel before the new price takes effect.
Billing mistakes and required refunds. If you were charged in error, charged twice, or charged after you canceled, email support@kervault.app and we will correct it and refund the error. Nothing in this policy limits refund rights you have under applicable law.
Refunds go to your original payment method through Stripe and may take 5-10 business days.
Growth plan. The Growth plan is currently waitlist-only; its trial terms will be published when it launches.
Taxes. Where required, sales tax is added at checkout and is shown before you pay.